ACSYS BSC warrants
that for 12 months from the date of delivery the software will operate in
accordance with documentation provided.
The warranty period
commences on the date of delivery confirmed by respective receipt protocol.
ACSYS BSC warrants
that the use of the software will not infringe the copyright or other
related rights of third parties. This applies to the third party software
used either during development or during the normal use of the software
delivered by ACSYS BSC.
ACSYS BSC will fix
any errors which might appear during the normal use of the software. The
term “error” refers to any discrepancy between the operation of the software
and the way it is expected to operate in accordance with the manuals
In the event of an
error, the user of the software is obliged to inform ACSYS BSC about this
fact in writing and provide all information necessary to replicate the error
at the premises and hardware of ACSYS BSC.
Potential application software errors will be fixed in subsequent versions,
which will be delivered to the user together with documentation reflecting
the changes between versions. The documentation will be delivered in PDF
format on the CD carrier.
The warranty covers all the
software developed by ACSYS BSC, also including the software covered by
on-line operation service.
The warranty is included in
the price of the software. The warranty conditions may be modified or
expanded as the result of negotiations. In this case additional fee is
Support & maintenance
services are provided mainly by the manufacturer of the software for the
benefit of the end user. The services include:
storage of the software source code;
with new releases of the software (upgrade) if such releases are developed
during the s&m period;
help desk support by
telephone or e-mail to assist customers with installation, basic
troubleshooting, and with understanding the features of the software and its
errors which occur in the software by respective software manufacturers.
The support & maintenance
fee depends on the software manufacturer and approximates from 15% to 20% of
the value of purchased licenses. The fee is calculated on the yearly basis
and respective payment should be made not later than 30 days before the
current s&m period
The sale of new licenses for
the software to existing customers is only possible if all current licenses
of the given software product are under support. This condition applies to
the following software manufactures: Convera
Technologies Inc., i2 Ltd., Memex Technology
Ltd., Stellent Inc.
The aim of the on-line
operational services is to maintain faultless operation of an I.T. system on
one hand and to make fast modifications to the system in response to the
evolving needs of the customer on the other. It is required that the
customer has all components of the I.T. system under support to purchase
on-line operational services.
These services can be split
into two groups:
preventive actions, such as
monitoring the operation of an I.T. system or changing system parameters on
the basis of information supplied by users. The aim of preventive actions,
undertaken mostly on servers, is to take steps minimize the risk of the
system malfunction before errors occur;
made to the source-code of the software in response to the evolving
needs of customers, testing changes and implementing them on-line.
Tasks to perform are agreed
between the customer and Acsys BSC in writing on the monthly basis. Once
agreed the are not negotiable, except for the
duration of individual tasks.
The shortest period for
which the on-line operational services can be purchased is one year. The fee
can be split into 12 monthly payments.